MACREX user support
UK office
The UK office in Blaydon is equipped with a dedicated phone line which
can take messages while the phone is in use, a fax and email. Email
has recently become the favoured method of support since problem files
can be sent directly to and from us. We positively welcome queries
and comments from users and can normally respond within a few hours.
We are also very interested in ideas for new features and modifications
to the program, and our online discussion group
acts as a valuable aid for this purpose.
We can often solve seemingly insuperable problems through discussion
with users. Macrex has so many features that it is impossible to
expect anyone to absorb the full range available in the program at first
sight. If you have a problem, we have almost certainly come across
it before, and have a way of solving it. If we have not, there is always
the possibility of writing some new code to deal with it - since we are
the programmers as well as the vendors this does not pose a problem.
The way we have chosen to describe concepts in the program (or in the manual)
may not be the same as yours, and a detailed discussion may well be needed
before an appropriate solution is reached. We would suggest you always
assume that any indexing problem can be solved - somehow - with Macrex
- it's just a question of finding the part of the program where the problem
is addressed. The only way to find this out may be to ask us - so
please don't ever hesitate to do so!
TRAINING, TUTORIALS, SEMINARS
We can provide tutorial support either in the North East of England (Blaydon
is just outside Newcastle) or in London; we have a fully-equipped branch
office in Camden Town, very close to the centre of London. Alternatively,
we can give on-site training to users in government departments,
publishing houses and other businesses by arrangement. We also regularly
give workshops and seminars for members of the Society of Indexers.
The Society's newsletter, SIdelights, which appears quarterly, has a regular
"Macrex tips" section, and our informal but close association with the
Society is one of the most important contacts we have. Click
here to see a list of forthcoming training sessions and seminars.
THE MACREX NETWORK
The Macrex Network (Macrex users willing to help others in trouble) includes
some of the country's most distinguished indexers. Contact us for details.
UPGRADE POLICY
We keep in close touch with all our users and regularly ask for their opinions
on possible new features and ways of improving the program. All ideas
for modifications and new features are seriously considered and over the
years nearly all of these have been incorporated into the program.
Upgrades from one version to the next are offered to all traceable users
and are available to them at considerably reduced prices.
US Users
Contact Gale Rhoades for details or
click here for a list of trainin sessions and
seminars
Australian Users
Contact Max McMaster for details
Return to Macrex Home Page
Last Updated 15 September 2001 by Drusilla
and Hilary Calvert